Payment

Currently we accept e-transfers as our main method of payment. Once you place an order, you will receive a confirmation email with instructions on where to send your payment.

Payment for order should be received within 12 hours of checking out, else your order will be cancelled. A cancelled order cannot be reactivated – if payment comes in after 12hrs for an order that has already been cancelled, the customer will receive a store credit which they can use to check out again.

PLEASE NOTE: Refunds cannot be given for payments made after 12hrs and after an order has been cancelled. If a customer fails to pay for an order more than once within the 12hr period, they will be banned from the site. Bans are determined on a case-by-case scenario.

Order Times

Because some of our items are made-to-order, we usually begin working on orders the same day they come in. Much as we would love to promise same-day or next-day shipping, each of our chocolates takes a bit of time to make and package, and depending on your order quantity and how many orders came before yours, there will be a few days between receipt of your order and shipping time. Your entire order will ship when all items are ready, whether stock items or made-to-order are included.

If you would like your orders by a certain time, please include this information in the notes on the checkout page and we will do our best to accommodate.

Shipping

All orders are shipped within Canada via Canada Post with tracking. In some cases we may also use a service called ChitChats which is cheaper and oftentimes more reliable than Canada Post. Either way, once your order ships, you will receive tracking for your item.

All parcels are shipped safely and discreetly in unmarked packages that do not denote the contents. In some cases we may reuse boxes or packing paper in an effort to reduce our carbon footprint. You may receive your order in an Amazon box or envelope. Please rest assured everything is packaged to ship as protected as possible.

In very rare cases – we have yet to have this happen! – some orders may not arrive at their destination or may arrive badly damaged. In this case, we will determine the appropriate course of action, whether that’s a replacement of your order or a store credit.

Returns & Refunds

Due to the customization of our products and the health and safety implications once a consumable item has left our premises, we are unable to accept returns of any items. All sales are final.

While we take great care to ensure everything is protected for shipping and each order is packed and packaged perfectly, there may be instances where mistakes are made. For this we apologize in advance and ask that if you received incorrect or damaged items in your order, please reach out to us as soon as possible so that we can remedy the situation. Emails regarding damaged or incorrect orders must be received within 1 day of receiving your order. Please see below for more information.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, reach out to us via the contact page form, or contact us directly at [email protected]. Complaints regarding damaged or incorrect items needing to be exchanged must be received within 1 business day of receipt of your order.